Privacy Policy
Shepherds Bush Carpet Cleaners Privacy Policy
This Privacy Policy explains how Shepherds Bush Carpet Cleaners collects, uses, stores, and protects personal data when providing carpet, upholstery, and related cleaning services. It applies to all Shepherds Bush Carpet Cleaners customers and prospective customers in our service area, as well as visitors who contact us to request information, quotations, or bookings.
We are committed to safeguarding your privacy and handling all personal data in accordance with the UK General Data Protection Regulation UK GDPR, the Data Protection Act 2018, and any other applicable data protection laws.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. The personal data we may collect includes the following.
Identification and contact details such as your name, address, property access details if supplied, and basic contact information such as your preferred communication method.
Service and booking information such as details of the services you request, the date and time of appointments, property type, areas to be cleaned, special instructions you give us, and records of work carried out.
Communication records such as information you provide when you contact us by phone or through online forms, and notes of any queries, complaints, or feedback you share with us.
Payment related information such as limited payment transaction details and invoice information. We do not store or process full payment card details ourselves where payments are handled by third party payment processors.
Technical and usage data where applicable such as anonymised or aggregated information about how you interact with any digital tools we may use, for example basic analytics that do not directly identify you.
How We Collect Personal Data
We collect personal data directly from you when you request a quotation, make a booking, use our cleaning services, or communicate with us by phone or using online contact methods. We may also receive personal data indirectly where someone books a service on your behalf and provides your contact or property details, or where a business customer supplies contact information for staff members to coordinate access.
Purposes and Lawful Basis for Processing
We only process your personal data when we have a lawful basis under the UK GDPR, and only for specific, explicit, and legitimate purposes. The main purposes and lawful bases are as follows.
To provide our cleaning services. We use your identification, contact, and service details to provide quotations, confirm bookings, attend your property, deliver the requested services, and issue invoices. The lawful basis for this processing is that it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract.
To manage our relationship with you. This includes handling queries, rescheduling appointments, dealing with complaints, and sending essential service communications such as booking confirmations and updates. The lawful basis is performance of a contract and our legitimate interests in effectively managing our customer relationships.
To process payments and accounting records. We use limited personal data to issue invoices, record payments, and maintain financial records. The lawful bases are performance of a contract and compliance with legal obligations relating to tax and accounting.
To improve and develop our services. We may use anonymised or aggregated information about services provided and customer feedback to help improve how we operate. The lawful basis is our legitimate interests in operating and developing our business.
To comply with legal obligations. We may process certain personal data where this is necessary to comply with laws, regulations, or the orders of a court or public authority, for example retention of invoices for tax purposes.
Marketing communications. We do not send unsolicited direct marketing communications without your consent or another lawful basis. Where we rely on consent for any optional contact, you may withdraw your consent at any time.
Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Customer and booking records are generally retained for a period that allows us to respond to queries, manage repeat services, and maintain accurate business records. Financial and invoice data are typically kept for a minimum period required by tax and accounting laws. Communication records may be retained for a reasonable period to deal with any follow up or disputes.
When personal data is no longer needed, we will securely delete it, anonymise it, or otherwise dispose of it in a safe manner.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary to deliver our services or to operate our business, and always under appropriate data protection terms.
Typical categories of recipients include payment service providers that process card or electronic payments on our behalf, external accountants or bookkeepers who assist with our financial records, and information technology or software providers that offer booking, scheduling, or data storage systems.
Where we use third party service providers as data processors, they are only permitted to process your personal data on our documented instructions and must keep it secure. They are not allowed to use your personal data for their own independent purposes.
We may also share personal data if required by law, regulation, or court order, or in connection with the establishment, exercise, or defence of legal claims.
International Data Transfers
If any of our service providers store or process personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your information, such as the use of standard contractual clauses or other lawful transfer mechanisms recognised under the UK GDPR.
Data Security
We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include controlled access to records, secure storage practices, and limiting personal data to what is necessary for each specific purpose.
While we strive to protect your personal data, no method of transmission or storage can be guaranteed to be completely secure. We encourage you to take care when sharing personal information and to notify us promptly if you believe your data may have been compromised in connection with our services.
Your Data Protection Rights
Under the UK GDPR, you have certain rights in relation to your personal data, subject to the conditions and exemptions set out in the law.
Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how it is used.
Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal reason to continue processing it.
Right to restriction of processing. You may ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.
Right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing the data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where the processing is for the establishment, exercise, or defence of legal claims.
Right to data portability. In some cases, you may request that we provide personal data you have given to us in a structured, commonly used, and machine readable format, or that we transmit it directly to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
How to Exercise Your Rights
If you wish to exercise any of your data protection rights in relation to Shepherds Bush Carpet Cleaners, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact methods you normally use for our services. To help us respond effectively, please provide your name, contact details, and enough information for us to identify your records.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you are dissatisfied with our response or believe that your personal data has been processed in a way that does not comply with the law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply to all Shepherds Bush Carpet Cleaners customers and prospective customers in our service area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
